Dear Residents,
The company which provides our automated answering service appears to be experiencing some difficulties with its servers this evening. This is causing all incoming calls into our office to receive a busy signal after the initial four rings with no options to leave a message. It is unclear at this time when the issue will be resolved. Until resolution can be reach, we will be providing you with a temporary phone number to dial in case of an after-hours emergency. Please restrict all phone calls to this number for only true emergencies - these are defined as follows: Fire, Flood, Broken Pipes, Loss of Electricity; Broken Entry Doors; No Water; No Heat (below 50 degrees); No A/C (over 80 degrees); Sparking Appliances; If Your Unit Only Has 1 Toilet And It Is Not Functioning; Garage Won't Open (either by remote use or manual use and you are unable to leave in your vehicle); Lock-Out (and you're unable to gain entry through your garage); OR any situations that present an immediate danger to persons or property. Please note we will only respond to emergency requests.
The number is: (210) 560-4338
Please dial our office number (210.764.0404) during normal business hours this weekend (Saturday: 10:00 a.m. - 5:00 p.m. and Sunday: 1:00 p.m. - 5:00 p.m.). Someone will be available to answer your calls during this time. For all other emergencies, please dial 911.
For all other routine issues or non-emergency service requests, please e-mail us at walkersranch@cwsapartments.com. We will respond to your message during normal business hours the following day.
We sincerely apologize for any inconvenience this temporary issue may cause, and we thank you for your understanding and patience. We will notify you as soon as the problem is resolved.
Thank you,
The Park at Walker's Ranch Team
